Is there a free trial?
Yes. New workspaces get one 14-day Plus trial (full Plus features with trial limits). A card is required to start; after the trial, choose Lite, Plus, or Max.
FAQ
Answers to common questions.
Pricing, channels, automations, and account setup — everything in one place. Still stuck? Email us anytime.
Pricing & billing
How does messaging billing work?
WhatsApp is available today with a $0.01 Converra platform fee per message (including templates). Marketing, utility, and authentication templates also use Meta country rates plus 15% markup when Meta charges apply. Additional channels will follow each provider's pricing when they launch.
How do AI credits work?
Lite includes 200 AI credits and 1,000 message events per month; Plus includes 500 AI credits and 2,500 message events (10,000 contacts); Max includes 1,000 AI credits and 5,000 message events (25,000 contacts). Active AI agents count toward your plan’s agent limit (1 / 3 / 5). Overage message events and AI credits bill at $0.01 each. Workflow builder and editor AI do not consume AI credits.
What happens if I exceed the contact or workflow limit?
You will be notified in your workspace as you approach limits. Once reached, new contacts or workflows cannot be added until you upgrade.
Can I change plans later?
Absolutely. Upgrade or downgrade anytime from Settings → Billing in your workspace.
Product & automations
Do I need a developer?
No. Converra is built for business teams. Connect your channels, pick a template, activate.
Why isn't my automation sending messages?
Check that your workflow is Active, the relevant channel is connected, and any templates used are approved with the provider.
Channels
Which channels does Converra support?
WhatsApp is fully supported today via Meta. Messenger, Instagram, and other channels are on the roadmap and will appear in Settings → Channels as they launch.
Can I use my existing business number on WhatsApp?
Yes, when it is registered with WhatsApp Business Platform through your Meta Business account.
Account & sign-in
Why does Converra use Google sign-in?
Google sign-in lets business users access Converra securely without a separate password. We use your Google name, email, and optional profile photo only to create your account, identify you in your workspace, and support team collaboration. See Section 6 of our Privacy Policy for details.
Support
Where do I get help?
Email [email protected] or contact [email protected] for enterprise accounts.
Need more help? [email protected] · Guides & resources