Converra is a SaaS platform that helps businesses manage customer communication and automation workflows through integrations with the WhatsApp Business Platform provided by Meta Platforms.
2. Data We Collect
• Account information (name, email, organization)
• WhatsApp messages and contact data
• Business identifiers (WABA ID, phone number ID)
• System usage logs and automation events
3. How We Use Data
We use data strictly to power CRM messaging, automation workflows, analytics, and customer communication features inside Converra.
4. WhatsApp & Meta Integration
Converra uses the WhatsApp Business Platform provided by Meta Platforms to enable messaging functionality. Data is processed only to provide services to the business that owns the WhatsApp account.
5. Data Sharing
We do not sell or share user data. Data is only shared with essential infrastructure providers required to operate the platform.
6. Security
We implement encryption, secure authentication, and access control to protect all stored data.